1. Logistics & Communication

Our logistics and delivery services are outsourced. Please do not communicate directly with pickup or delivery agents regarding queries, complaints, or instructions.

For all concerns, kindly contact our Customer Support Team via Call, WhatsApp, or Email:
📞 8019719532 | 💬 Chat on WhatsApp | ✉️ support@trishakthisareecare.in

2. Order Tracking

Customers can track their order status, including processing and delivery updates, by logging into their registered account under “View Orders.”

3. Service Area, Cancellation & Charges

• If an order is canceled after the delivery executive has reached the doorstep, a cancellation fee of ₹100 will be charged.
• Trishakthi Saree Care services are currently available only within a 7 km radius of Lingampally, Hyderabad.
• Minimum billing amount for any order is ₹500.
• Pickup and Delivery are completely free within this service area.
• We plan to expand our service coverage in the future. Updates will be communicated on our website and official channels.

4. Customer Responsibilities

• Ensure sarees are handed over in safe, appropriate packaging to avoid misplacement during pickup.
• Provide correct address, contact details, and availability to ensure smooth pickup and delivery.
• Declare any special fabric requirements, delicate embroidery, or high-value sarees at the time of booking.

5. Service Limitations

We are not responsible for issues arising due to:

• Color bleeding from non-fast dyes
• Weak or aged fabric tearing during cleaning/ironing
• Beadwork, zari, sequins, or embroidery damage due to fabric condition

Customers are encouraged to discuss specific saree care requirements in advance.

6. Damage & Liability Policy

• All sarees will be inspected upon arrival at our service location. If any pre-existing damage is found, we will notify you before commencing the service.
• Customers are responsible for informing us upfront if they are aware of any existing damage.
• While we take utmost care in handling every saree, in the unlikely event of loss or damage caused during our service, compensation will be calculated as: 10 times the service charge applicable to the specific item.
• Compensation is limited strictly to this policy and does not cover sentimental, market, or replacement value.

7. Communication & Updates

Trishakthi Saree Care will provide updates and instructions, if necessary, via Call or WhatsApp. Customers are expected to respond promptly to avoid delays in service.

8. Payment Terms

• Full payment must be made after the delivery of the sarees.
• Payment options: UPI or Cash on Delivery (COD).
• Only one payment method can be used per order (no split payments).

9. Privacy & Confidentiality

Customer information will be kept confidential and used only for order processing, service updates, and feedback purposes.